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FAQS

HOW CAN I GET THE ASSESSMENT PROCESS STARTED ASAP?

DO YOU ACCEPT INSURANCE?

Dr. Greenfield and her team are ready to walk you through the assessment process, and we are available via phone or email to answer all of your questions!  If you are eager and ready to get the process started now...   

  • Navigate to our Patient Portal page. Create a new patient account for you child and complete the intake forms available on their portal.  

  • We will contact you to schedule a parent intake appointment with Dr. Greenfield, and reserve testing date(s) for your child. 

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We do not work directly with insurance plans, but we do provide you with a superbill that you may submit to your insurance for potential out of network reimbursement. Specifically, assessments that address issues related to medical conditions (e.g., ADHD, Autism, Anxiety/Depression) may be partially covered because as they help to guide your pediatrician's treatment decisions. 

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  • Start by talking with your child's primary care provider. A prescription from your pediatrician for an assessment for medical purposes can bolster your chances of reimbursement.

  • Check with your insurance plan to understand what level of reimbursement you can expect. 

 

WHAT IF I NEED MORE SUPPORT WITH THE INSURANCE PROCESS?

If you have more questions about superbills and reimbursement codes, give us a call and we can help! 

 

If you want expert help, we recommend connecting with Alanna Apfel, a mental health insurance advocate, who can help you navigate the reimbursement process and negotiate coverage rates with your insurance company. She offers a free consultation to discuss your specific situation, and how she can help.                                         Email her at: aainsuranceadvocate@gmail.com.

HOW DO I TALK TO MY CHILD ABOUT THE ASSESSMENT?

Most children find the in-person testing to be fun and engaging! What you tell your child depends on their age and level of understanding. In general, we suggest telling kids that we are learning about how their brain works. The testing will involve sitting at a desk, like at school, and completing tasks on an iPad and with paper and pencil. They are not expected to get every question right - they simply need to try their best! For anxious children, reassure them that there are no "shots," scary machines, or invasive procedures. If your child is aware of their difficulties, you can reassure them that this testing will help us determine how they learn best, and help make school and home life as happy and successful as possible.

DO YOU ACCEPT FUNDS FROM THE FAMILY EMPOWERMENT SCHOLARSHIP?

Dr. Greenfield is an approved provider with Step Up for Students. Your child's scholarship funds can be utilized to pay for services with Dr. Greenfield. You can find more information about Step Up for Students scholarships on their webpage.

WHAT DO WE BRING TO TESTING?

You should bring any necessary medical devices (e.g., prescription glasses or hearing aides) and medications typically taken during the scheduled testing hours (to be administered by parents). 

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Other optional items:

  • A light jacket 

  • A comfort item that they can keep close by (e.g., a favorite stuffy)

  • A preferred snack and water bottle

DOES MY CHILD GET BREAKS DURING THE ASSESSMENT?

Breaks are provided as necessary, based on your individual child's age and needs. If your assessment if scheduled through the afternoon, they will have a longer break (with parents) for lunch.

DO I STAY IN THE ROOM WITH MY CHILD DURING TESTING? 

In most cases, parents of children 4 and older do not join their child in the testing room. The assessment is a one-on-one session with your child and Dr. Greenfield. Parents are welcome to stay nearby, in our waiting room. 

Cocoa Beach, FL 

South Pasadena, CA

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(321) 345-9809

(321) 844-8386

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©2023 by Krista Greenfield, PsyD LLC. 

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